1. Overview
At WhoTimes.com, we strive to ensure that our customers are fully satisfied with our AI writing tools and services. If you are not completely satisfied with your purchase, we are here to assist you.
2. Eligibility for Refunds
Refunds may be granted under the following conditions:
- Technical Issues: If you face technical difficulties preventing you from using the service and our support team is unable to resolve the issue within a reasonable timeframe.
- Service Mismatch: If the service provided does not align with the description given at the time of purchase.
- Non-Usage: If you haven’t used the service and request a refund within a specified period (e.g., 7 days) from the purchase date.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of Mind: If you change your mind after purchasing the service.
- Partial Usage: If you have partially used the service and decide not to continue.
- Subscription Renewals: If a subscription renewal has already been processed. It is the user’s responsibility to cancel the subscription before the renewal date.
4. Refund Process
To request a refund, follow these steps:
- Contact Support: Email our support team at [email protected] with your order number, reason for the refund request, and any relevant details.
- Evaluation: Our team will review your request and may ask for additional details to process the refund.
- Approval: If your refund is approved, we will initiate the refund to your original payment method. You will receive the credit within a certain number of days, depending on your card issuer's policies.
5. Chargebacks
If you initiate a chargeback through your bank or credit card company, your account with whotimes.com may be suspended or terminated. We encourage you to contact us directly to resolve any issues before initiating a chargeback.
6. Changes to This Refund Policy
We may update this refund policy periodically. Any changes will be posted on this page. Please review the refund policy regularly to stay informed about any updates.
7. Contact Us
If you have any questions regarding our refund policy, please feel free to reach out:
- Email: [email protected]
Phone: +8801749645700 - +8801749645700+8801749645700
- +8801749645700